Document the payment trail
Record dates, amounts, recipients, transaction references and the sequence of contact.
Immediate actions
Do these things first.
The exact legal route varies, but evidence preservation and prompt bank contact are consistently important.
Assess my situationContact your bank
Ask whether the payment can be stopped, recalled or disputed. Request a written response and reference number.
Preserve the evidence
Save payment confirmations, messages, URLs, phone numbers, wallet details and the dates of all contact.
Report and assess
Report suspected crime to the police and use the appropriate consumer, financial or legal complaint route.
Official starting points
Check guidance in your country.
These external public sources are independent of this website.
Free initial assessment
Need help organising the next step?
A free initial assessment can identify which route should be examined first.