How review works
Facts first. Scope in writing. Then a decision.
You should understand what will happen before sharing documents or agreeing to paid work.
Start my assessment- 01
Document the immediate position
Preserve communication and transaction records, then contact the bank promptly. The free assessment does not replace urgent bank or police notification.
- 02
Submit the essential facts
Country, loss type, amount range, payment method, timing and bank response. Do not upload passwords or access credentials.
- 03
Receive an initial route assessment
A reviewer considers whether the matter may involve a card dispute, bank complaint, regulatory report, civil route or another step. Some cases will not be suitable.
- 04
Choose whether to proceed
If further work is offered, the responsible entity, professional, scope, fee basis, limitations and complaint route must be provided in writing before engagement.
Document checklist
Build one evidence file.
Good documentation improves the quality of any bank complaint or legal review. Keep originals and send copies only through an agreed secure channel.
- Bank or card payment confirmations
- Emails, messages and call dates
- Platform URL and account screenshots
- Terms, invoices and sales claims
- Withdrawal or refund requests
- Bank, police or regulator responses
Free initial assessment
Ready to organise the facts?
The assessment takes a few minutes and asks only for information needed to identify a route.